Return and Refund Main

 

Return and Refund Policy

We strive to provide our customers with high-quality products and exceptional customer service. Please read our Return and Refund Policy carefully before making a purchase.

Returns and Exchanges:

Returns for Exchange: Size Issue - Customers can request an exchange if they have an issue with the size of the product. However, this option is available only once. If the required size is not available for exchange, the store will issue store credit or refund for the same amount.

Refunds: Currently, all prepaid and COD orders are eligible for refunds for only 7 days from the date of delivery. To submit your return & refunds request kindly email us with the following details at contact@notdefined.store:

  • Order number

  • Detailed description of the reason for return

  • Clear and focused images of the product

  • Any other relevant information that may assist in the assessment

  • A contact number for ease of communication

Damaged or Defective Products: We understand that sometimes products may arrive damaged or defective. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. To initiate an exchange, please send an email to contact@notdefined.store with the following information:

  • Order number

  • Detailed description of the damage or defect

  • Clear and focused images of the damaged or defective product

  • Any other relevant information that may assist in the assessment

  • A contact number for ease of communication

Exchange Process for Damaged or Defective Products:

  • Upon receiving your email, our customer support team will assess the provided information and images.

  • If the product is deemed eligible for an exchange, we will provide you with instructions on how to proceed with the return.

  • The product must be returned in its original packaging and include all tags and labels intact.

  • We will conduct a thorough quality check upon receiving the returned item.

  • If the exchange is approved, we will send you a replacement product. If the same product is not available in stock, we will issue store credit for the same amount to be used on a future purchase.

Please note:

  • A charge of ₹250 applies for all products eligible for refund for pickup of products from the customer's address.

  • The decision to authorize an exchange is at the discretion of the brand. We reserve the right to deny any exchange request if the product does not meet our criteria.

  • The customer is responsible for the shipping costs associated with returning the damaged or defective item. However, if the exchange is approved, we will cover the shipping costs for sending the replacement product.

  • If the product is not deemed damaged or defective after our quality check, the exchange request will be denied, and the item will be returned to the customer.

  • We recommend carefully reviewing the product upon delivery and contacting us promptly if there are any issues. Failure to report damage or defects within the specified timeframe may result in the denial of the exchange request.

If you have any further questions or concerns regarding our Return and Refund Policy, please contact our customer support team at contact@notdefined.store. We are here to assist you and ensure your shopping experience with us is beyond satisfactory.

Please note that this Return and Refund Policy is subject to change without prior notice.